Parcelforce contact number – 0870 494 2078

Parcelforce is an abbreviation for Parcelforce Worldwide. Parcelforce trades within the Royal Mail Ltd. organisation but has its own identity and branding. It operates in the UK and provides both local and international courier and logistics services.

Royal Mail has been responsible for delivering mail for many years. The Parcel Post section of Royal Mail started in 1883 and has existed for generations. This was not the only parcel service on offer to the public, but it was popular and widely supported. Call the Parcelforce contact number now.

Calls cost £0.07 per minute, plus your phone company’s access charge. Check with your provider because access charges vary from company to company, and calls from mobiles may cost considerably more. We provide a call connection service, more details available on Ofcom's website.

If you would prefer to call Parcelforce directly, here are some of the departments you may wish to contact.

PARCELFORCE DEPARTMENTPHONE NUMBER
Customer Services0344 800 4466

Royal Mail has faced many challenges over the years. Globalisation, tax laws and the costs of doing business mean that operations must adapt to remain competitive. The internet changed the way that people and businesses communicate, so companies in this sector had to adapt quickly to remain profitable.

Royal Mail restructured in 1986. During this reshuffle, the parcel side of the operation became an independent section known simply as Royal Mail Parcels. This name was changed in 1990 when the service was rebranded as Parcelforce Worldwide

Hub and Spoke

Hub and spoke, also known as the star model has grown in popularity. Initially, it was used mainly by airlines but has been adapted to streamline delivery services across other sectors. It gets its name from the design of a wheel (like a bicycle wheel)where spokes are linked to one central point.

This method can speed up distribution and reduce costs after upfront investment. Collection points (or spokes) take in parcels which are sent to a central hub for sorting and distributing. This system means more drop off points for customers and lower running costs for the business.Convenience is particularly important when sending parcels as they can be difficult to carry depending on their shape and size. When a parcel is sent the sender looks for a trustworthy, reliable and speedy carrier at a reasonable price. This is the same for businesses sending purchases, or the public sending personal items.

Reasons for contacting couriers or logistics companies vary. Parcel senders and recipients may both need to contact Parcelforce Worldwide.

Parcelforce offer 4 different UK delivery services and 6 international delivery services. Some parcels may be collected from a business or residence by using the optional courier service. This can be convenient and bypasses the need to drop off the parcel at a depot or post office. Full details are on the website, including prices.

For customers who prefer to contact Parcelforce by telephone, there are different numbers depending on where the call is made from.

Sometimes things do go wrong. Lost, delayed or misrouted parcels can be especially upsetting because losing a parcel can cause financial losses, damage to reputation or may be very personal. Many families and friends are separated by distance and rely on communications and couriers to maintain these relationships. Birthday, wedding, religious and other gifts are timed to coincide with celebration or other important dates.

Although Parcelforce is a division of the Royal Mail Group, this sector has been opened to competition. As such, this sector is not regulated and courier services, unlike other postal services, do not fall under any overall Ombudsman or regulatory body. This is truefor any courier services that cost more than £1, and parcel delivery where the package weighs more than 350g.

Before a complaint is lodged, it should be checked that the sender has met any obligations. Senders are responsible for part of the courier process. Parcels must have been wrapped correctly and sent using an appropriate service. Sent items must be allowed as excluded items will not be considered for compensation.

When a contents claim is raised, any packaging should be kept until the case has been decided. Packaging guidelines as clearly stated on the website.

Most exclusions are common sense and include anything that is prohibited or dangerous. Prohibited items include:

Money,coins, financial documents, stamps,passports, birth certificates, travel or any other admission tickets, antiques, precious metals or stones, animal fur, data cards, watches and other valuables are not normally permitted.

If in doubt, Parcelforce should be consulted before sending any item. Global Express services have specific exclusions which should be considered when the posting method is chosen.

Compensation exclusions include items like car parts, cakes, cases, breakables, ceramics, glasses, ornaments, electronic equipment, peripherals, eggs, furniture,

collectibles, resin, plaster, laptops and many other items. Perishables should be sent via a next day service, and goods sent abroad must comply with local regulations.

Where a claim can be considered or a complaint can be made, these should be made without delay. The claim must be lodged by the party who ordered the service, normally the sender. Postage and labour costs are excluded, and the lowest cost or sale price will be considered for reimbursement.

Using the online service provides a traceable record of the progress of any complaint or claim.

CAB and other non-profit organisations are available to assist people who need further advice. No charge is made for providing impartial advice.

Parcelforce Opening Hours

DayOpening Hours
Monday
8am - 7pm
Tuesday
8am - 7pm
Wednesday
8am - 7pm
Thursday
8am - 7pm
Friday
8am - 7pm
Saturday
8.30am - 5pm
Sunday
9am - 5pm

Parcelforce Head Office contact address

Parcelforce Headquarters UK
25 Caldecotte Lake Drive,
Caldecotte,
Milton Keynes,
MK7 8LE