Mothercare is a major retailer of children's merchandise, ranging from toys to child furniture, and from clothes to accessories. Some of the diverse and widely popular items include kids clothing, party wear, maternity pads and pillows, car seats, nursery furniture, bedding, cushions, strollers, carry cots, play mats, nappies, formula milk, bath tubs, toddler feeding kits, and a host of other items. Mothercare UK stocks products from several top brands as well, cutting across different categories.
Mothercare provides a unique shopping experience through both online and through brick-and-mortar stores, offering products specifically tailored for the age of the child, and also appealing to the creativity and imagination of the child.
Calls cost £0.07 per minute, plus your phone company’s access charge. Check with your provider because access charges vary from company to company, and calls from mobiles may cost considerably more. We provide a call connection service, more details available on Ofcom's website.
If you would prefer to call Mothercare directly, here are some of the departments you may wish to contact.
|Mothercare Department||Contact Number|
|Mothercare Head Office||0344 875 5222|
|Mothercare Customer Services||0344 875 5222|
How to Reach Mothercare Customer Services
The Mothercare phone number is the best option to get in touch with the company, to get more information about the company, to make a complaint regarding a product or service, to initiate a return, to request a refund, to get the status of their orders under processing, and for a host of other purposes.
The Mothercare customer services are reachable by telephone from all over the UK. The calls to Mothercare contact number costs the same as national standard rate call, such as costs for calling any 01 and 02 numbers. These calls are generally included in free calls, depending on the package subscribed from the telecom provider. Mothercare UK customer services team are open between 8am and 8pm from Monday to Friday, from 9am to 6pm on Saturday, and from 9am to 5pm on Sundays.
Mothercare is active on the social media, with a lively Facebook account and an active and constantly updating Twitter account. While such channels are a good source of general information, the easiest way to get the latest and accurate information for specific questions is to contact Mothercare helpline. The Mothercare contact number also offers the advantage of speaking to a live agent, and securing an immediate reply.
Reasons for Contacting Mothercare helpline
The most common reason for contacting Mothercare helpline are delivery queries. Customers may want to know the status of their shipment, change their delivery schedule if possible, or enquire about delayed or missing shipments. Calling Mothercare helpline is the best way to get an instant response, without waiting for an email reply.
Another major reason for contacting Mothercare is to make a complaint. Calling the Mothercare phone number is the easiest way to log a complaint and get an instant reference code or even resolution to the problem. Mothercare welcomes reaching out to them of customers are not satisfied with anything, and assures putting matters right. In the rare event of the complaint not being resolved fast enough, or to the satisfaction of the customer, customers may use the Mothercare phone number to escalate the complaint to the customer service manager, who is on duty at the call centre. If the matter is still not resolved to satisfaction, customers may approach the head of Customer Services, as the third step in the complaint resolution process.
Mothercare provides several offers, such as a sign-up bonus, shopping advise, and more. Contacting Mothercare customer services through Mothercare contact number is the sure-shot and easiest way of getting to know the full details about all these offers, including eligibility, conditions, nature of rewards, and more. Use the Mothercare contact number to fix appointment with tore experts who assist with the shopping process, or to met any manager in person. The Mothercare phone number is also the easiest way to access information on loyalty points and other rewards on offer, including details of the scheme, extent of rewards, how to encash the points, the redeeming options available, and all other details.
Nature of Complaints and Resolution by Mothercare Customer Services
The nature of complaints made to Mothercare can vary. For instance,the complaint could relate to fault or defects in baby chairs, some stitching defects in baby clothes, a sweater being too thick, an item missing from a gift set, a defective toddler pram, or more. The nature of complaint may not be product related at all, and could relate to rude or unresponsive staff at a physical store, a promised discount or offer not applied in the billing, delivery to the wrong address, delayed shipment, the item not matching expectations or a host of other issues. Another range of issue could relate to refunds, such as refunds not being processed on time, or even eligibility for refunds.
On initiating a complaint through the Mothercare phone number, the company will acknowledge receipt, with a summary of the complaint, details of the investigation carried out, acknowledgement of any mistakes that may have come to pass, and the details of any arrangements or offers made, to mitigate the situation. Such acknowledgement is not instantaneous, though. The complainant will have to provide their contact details, and the company would get back to them after due investigation.
The Mothercare phone number is staffed by specialist customer relations executives, who are trained to handle issues skillfully, and resolve the issue to the best of their abilities. On the whole, the Mothercare customer services staff are highly motivated and committed to their job, and there are very few instances, of an aggrieved customer becoming even more aggrieved after calling Mothercare helpline and speaking to a customer support executive.
Mothercare Opening Hours
|8am - 6pm|
|8am - 6pm|
|8am - 6pm|
|8am - 6pm|
|8am - 6pm|
Mothercare Head Office contact postal address
Cherry Tree Road