Whether it be a faulty time switch on an economy7 meter, a payment that has gone missing or an estimated bill, getting Hold of SSE customer services is a given for all of their customers at some stage. The SSE phone number can easily be found on their website www.sse.co.uk along with some online features for the customer.
Scottish & Southern Electric have a good reputation for handling all types of complaints, and the complaints they do have to deal with are commonplace throughout the industry. making a complaint is easy their website shows three clear processes for complaints to go through from calling the SSE contact number and logging a complaint through to Ombudsman Services: Energy for a third party decision when a complaint gets to deadlock. Even at the top of their twitter account twitter.com/SSE they clearly point people towards where to make customer service queries @yourSSE. Making a complaint or query has never been easier.
Calls cost £0.07 per minute, plus your phone company’s access charge. Check with your provider because access charges vary from company to company, and calls from mobiles may cost considerably more. We provide a call connection service, more details available on Ofcom's website.
If you would prefer to call SSE directly, here are some of the departments you may wish to contact.
|SSE DEPARTMENT||PHONE NUMBER|
|Customer Services||0800 980 8476|
One of the most commonplace complaints within the industry is around billing. It can often seem to the customer that various miscellaneous charges are being applied to the bill without explanation. SSE have an obligation to show a lot of information on the bill and being able to understand it all goes a long way towards trusting a large energy company. Scottish & Southern Electric customer services are there to make sure the customer understands everything on the bill by breaking it down.
Many small business customers will most likely be familiar with the term CCL or climate change levy, a tax imposed by HMRC to any business using an average of 33 units of electricity a day or more and is currently charged at 0.00568 pence per unit of electricity used. The same 33 unit threshold is used to determine whether a small business pays five or 20% tax on their bills.
Re-billing is also a common billing complication that many will be familiar with, whether because a change of tenancy form wasn't completed at the right time with an accurate read or because a meter reader hasn't been able to get into a property, so an estimated meter reading is used. If the reading for a certain date changes at a later date or amendments are made to the account that will mean the account is re-billed. this can often leave customers feeling as though they are are in credit when in actual fact it is because the account has not been billed. If there is any doubt about the balance of an account contact SSE customer services immediately to get clarification, they are there to help.
Paying bills with a card is mostly done online or through automated IVR systems nowadays with data protection laws becoming more stringent however if an SSE customer wants to set up a direct debit it is much easier to call the SSE phone number to get the best guidance. The way different payments show on a bill can also cause confusion and require further detailed explanation. Goodwill payments, customer payments and re-bill credits can be difficult to differentiate between, incorporate late payment charge refunds and VAT refund and SSE make sure that they have the support available to their customers with SSE customer services.
SSE Meter Mix Ups
Electricity and gas meters meters are installed and maintained throughout the country and each one has a unique code. This meter serial number is often the only thing that distinguishes one meter from its neighbor and when the data is input incorrectly into the computer systems the consequences can drag on for years. By making contact with SSE customer services the customer gets billed for the correct meter after the corrections are made.
The problem with meter mix ups is that they can go a length of time unnoticed, if two consumers use a similar amount of electricity but never provide actual meter readings the problems may not be noticed for years until one shop suddenly starts using more electricity and the landlord of the vacant unit next door is getting huge bills. These types of situation are often very stressful for customer and deteriorate the trust relationship, it is essential that customer call SSE and get these issues resolved because every gas and electricity company have a duty to bill their customers correctly.
In order to get any of these issues resolved however a complaint must first be logged by calling the SSE contact number, getting a complaint reference number and keeping in the loop and knowing when to expect an update. Scottish & South should work with the customer to ensure their gas and electricity account are well maintained and all disputes settled with an amicable resolution. If an agreement cannot initially be made the complaints process continues to a point of deadlock where the customer will receive a deadlock letter which can be used for any energy Ombudsman cases. This service is only available to those that have already logged a complaint however so it is important that all you concerns are raised by calling the SSE phone number in the first place
SSE Opening Hours
SSE Head Office contact address
Scottish and Southern Electric
200 Dunkeld Road